Little Red Turtle is committed to providing you with the best possible customer service experience. Little Red Turtle is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
All parts of the site can be viewed without providing personal information. However, for access to the Little Red Turtle applications, you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Little Red Turtle takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For each visitor to reach the site, we specifically collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Little Red Turtle reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
The Little Red Turtle web sites do not contain or collect sensitive data so no encryption is required. This means that all information that it contains is visible to everyone. However, in line with modern best practice, the site is also available over a secured connection and you are encouraged to use that if you prefer.
The Contact Us form (if any) generates an email to our offices. Email is inherently not secure and you should not use that form (or any email system) to convey any sensitive information.
The Little Red Turtle applications (such as the Customers on Demand and SMS Ninja systems) use industry-standard secure and encrypted communication channels. All data is stored securely and passwords are never stored at all. (For the technically inclined, we only store a salted and peppered hash for authentication in our systems, which is why we can't tell you your password.)
All payments are made either through the Paypal or Stripe online gateways. Your credit card details are never visible to us and all transactions are encrypted. We only collect sufficient information to enable us to issue you with a valid Tax Invoice and to contact you for support and account maintenance reasons.
Little Red Turtle does not believe in lock-in contracts. We want you to be delighted with our service and happy to be our customer.
As we base our forward commitments on orders and subscriptions received, we incur financial liabilities that persist even if you should decide to cancel. For that reason, we are unable to issue refunds.
However, you can cancel your subscription at any time, by either emailing us or, preferably, by using the Paypal or Stripe web site as appropriate.
If there is anything at all that you are unsatisfied about regarding any aspect of our operation or products, please contact us and we will do everything we can to make it right.